Frequently Asked Questions

Delivery can be to any UK address as long as the address at which your payment card is registered is also present on your order. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

When you add products to your Shopping Basket, appropriate delivery charges will be displayed automatically (the contents of your order and your delivery postcode area will determine which delivery services you will be offered). You will always be able to see the total shipping charge before submitting your order.

For further delivery information please see the Delivery & Returns page.

A signature is usually required so please choose a delivery address where someone will be available to accept and sign for the package.

We accept payment by most Debit or Credit cards, PayPal or Google Checkout. Further information can be found on our Secure Payments page.

The Map & Trail website uses 128 bit Secure Socket Layer (SSL) encryption technology to ensure that all sensitive information (including your name and address information) is protected. You can tell whether a page is secure as 'https' will replace 'http' at the front of www.mapandtrail.co.uk in your browser address bar.

During the Checkout process, your payment is collected via the secure payments handling systems of RBS WorldPay (for debit or credit cards), PayPal or Google Checkout. We do not handle or collect your card details on the Map & Trail systems.

We hope you are pleased with your purchase, but if you wish to return anything bought from us, we will be happy to refund or exchange an item provided it is in fully resaleable condition. Returns should be made within 14 days, and in original, undamaged packaging.

Further information can be found on our Delivery & Returns page.

No problem. Just visit the Forgotten your password? link to have your password sent to your registered email address.